Privacy Policy

Last Updated: 15 June 2026

1. Introduction

Welcome to Lady Vanilla ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA") and other applicable laws.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following information:

Personal Information

• Full name

• Email address

• Telephone number

• Delivery and billing address

• Company information (where applicable)

Order Information

• Products purchased

• Order history

• Shipping information

• Customer service communications

Technical Information

• IP address

• Browser type

• Device information

• Website usage statistics

• Cookies and tracking information

Payment Information

Payments are processed through secure third-party payment providers. We do not store your complete banking or card details on our servers.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Arrange delivery and collection

• Provide customer support

• Send order confirmations and updates

• Improve our products and services

• Respond to inquiries

• Prevent fraud and unauthorized transactions

• Comply with legal obligations

• Send marketing communications where consent has been provided

4. Marketing Communications

We may send promotional emails, newsletters, product updates, and special offers.

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or

• Contacting us directly.

We will not send marketing communications where prohibited by law.

5. Sharing of Information

We do not sell, rent, or trade personal information.

We may share information with:

• Payment service providers

• Courier and delivery companies

• Website hosting providers

• IT and technical support providers

• Professional advisors where required

• Government authorities when legally required

All third parties are required to protect your information appropriately.

6. Cookies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember customer preferences

• Analyse website traffic

• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function correctly.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information against:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized.

9. Your Rights

Subject to applicable laws, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of personal information

• Object to certain processing activities

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Regulator of South Africa

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Users access third-party websites at their own risk.

11. Children's Privacy

Our website is not intended for children under the age of 18 without parental or guardian consent.

We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

13. Contact Information

For questions regarding this Privacy Policy or your personal information, please contact:

Lady Vanilla

Email: info@ladyvanilla.co.za

Website: www.ladyvanilla.co.za

Business Hours: Monday to Friday, 08:00 – 17:00

14. Information Regulator (South Africa)

If you believe your personal information has been processed unlawfully, you may contact:

Information Regulator (South Africa)

Website: https://www.justice.gov.za/inforeg/

Email: complaints.IR@justice.gov.za