Shipping policy

SHIPPING POLICY

Last Updated: 15-06-2026

At Fun with Candles, we strive to process and dispatch orders as quickly as possible while ensuring that all products are packed safely and securely.

Order Processing

Orders are processed within 3 to 5 business days after payment has been received and cleared.

Business days exclude weekends, public holidays and company closure periods.

Processing times are estimates only and may vary depending on:

  • Product availability

  • Supplier delays

  • Custom or made-to-order products

  • Seasonal demand

  • Power outages

  • Circumstances beyond our reasonable control

Should any item be temporarily out of stock, we will contact you with an estimated lead time before dispatching your order.

Fun with Candles reserves the right to delay shipment until all items in the order are available unless alternative arrangements have been agreed upon.

Shipping Methods

Fun with Candles uses a variety of reputable courier providers depending on the nature of the products ordered and the delivery destination.

Our primary courier partner is:

  • The Courier Guy

Certain products classified as hazardous, flammable or restricted for transport may be shipped using:

  • RAM Hand-to-Hand Couriers

  • Other approved specialist courier providers

Fun with Candles reserves the right to select the most suitable courier service for each shipment.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • Parcel weight

  • Parcel dimensions

  • Delivery destination

  • Courier service selected

Shipping costs are payable by the customer unless otherwise stated.

Fun with Candles does not offer free shipping unless specifically advertised.

Any remote area surcharges imposed by the courier company remain the responsibility of the customer.

Delivery Timeframes

Estimated delivery times after dispatch are:

  • Major metropolitan areas: 1 – 4 business days

  • Regional areas: 2 – 5 business days

  • Outlying or remote areas: 3 – 7 business days

These delivery times are estimates only and are not guaranteed.

Fun with Candles shall not be held responsible for delays caused by:

  • Courier companies

  • Weather conditions

  • Traffic disruptions

  • Public holidays

  • Civil unrest

  • Customs or regulatory requirements

  • Acts of God

  • Circumstances beyond our control

Collection Orders

Customers selecting Collection at checkout are responsible for collecting their orders from the designated collection point.

Collection notifications will be sent once orders are ready.

Collection hours are:

Monday to Friday
10:00 – 15:00

Customers must present their order confirmation upon collection.

Failure to collect an order does not constitute grounds for a refund.

Should a customer later request courier delivery after selecting Collection, courier charges shall apply and must be paid before dispatch.

Orders not collected within 30 calendar days may be subject to storage, handling or restocking fees.

Orders not collected within 90 calendar days may be deemed abandoned.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking information.

Please allow up to 48 hours for courier tracking systems to update.

If your order has not arrived within the estimated delivery period, please contact us at:

support@funwithcandles.co.za

Please include:

  • Full name

  • Order number

  • Contact number

We will investigate the matter with the courier provider.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate and complete at checkout.

Fun with Candles shall not be responsible for delays, losses or additional charges arising from:

  • Incorrect addresses

  • Incorrect contact details

  • Incomplete delivery information

Any additional courier charges resulting from incorrect information shall be payable by the customer.

Failed Deliveries and Returned Parcels

Should a delivery attempt fail due to:

  • Customer unavailability

  • Incorrect delivery information

  • Refusal to accept delivery

the courier may return the parcel to Fun with Candles.

Any additional shipping charges required to resend the parcel shall be for the customer's account.

Shipping fees already paid are non-refundable.

Damaged Parcels

Customers must inspect their parcel immediately upon receipt.

Any damage, shortages or delivery discrepancies must be reported within 48 hours of delivery.

Claims must include:

  • Order number

  • Photographs of the product

  • Photographs of the packaging

Failure to report damage within 48 hours may affect our ability to investigate claims with the courier.

Lost Parcels

In the unlikely event that a parcel is lost during transit, Fun with Candles will investigate the matter with the courier provider.

Replacement or refund decisions will only be made once the courier's investigation has been completed.

Hazardous and Flammable Products

Certain products sold by Fun with Candles may be classified as flammable or hazardous for transportation purposes.

These products may:

  • Require specialised courier services

  • Require additional handling time

  • Be restricted to specific delivery areas

Fun with Candles reserves the right to cancel any order that cannot legally or safely be transported to the delivery destination.

Any refund issued in such circumstances may be subject to payment processing fees and costs already incurred.

International Shipping

At present, Fun with Candles only ships within South Africa.

We do not currently offer international shipping.

Contact Us

For any shipping-related enquiries, please contact:

Email: info@funwithcandles.co.za

Website: www.funwithcandles.co.za